Office Administrator
Overview
The Officer Administrator will work as part of the Operations Team and report directly to the Operations Manager. As the first point of contact for the public and other service users, the Office Administrator will work from the offices of HIV Ireland at 70 Eccles St or, from time to time, other designated places. The role will include front of house, reception and general office administration duties and routine accounts work. The ideal candidate will have an approachable and non-judgmental attitude and be able to work on multiple projects and priorities.
The Role
- Office administration work e.g., filing, photocopying, answering/making telephone calls, managing and responding to emails, under the supervision of the Operations Manager
- Communicating and dealing with members of the public and service users e.g., responding to queries, signposting to available services and providing information in person, by telephone or via email
- Manage the reception desk and incoming calls – Monday to Friday (at offices of HIV Ireland)
- Routine accounts work (filing, form filling, databases) under supervision from the Operations Manager
- Scheduling appointments and managing service appointment lists, calendars, and facilities bookings
- Supporting the Executive Director, where directed
- Fulfilling requests for resources including packaging and postage
- Using information technology on a daily basis, e.g., word processing, spreadsheets, database, email and internet; (MS Office)
- Maintaining high quality records in a thorough and organised manner
- Checking all work thoroughly to ensure it is completed to a high standard
- Other reasonable duties as directed by the Executive Director / Office manager from time to time
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